Shipping policy

Shipping & Delivery Policy

Last Updated: 6.9.26

STRATEC Systems™ ("STRATEC," "we," "our," or "us") operates https://stratecsystems.com. By placing an order through our website, you agree to the terms outlined in this Shipping & Delivery Policy.

1. Our Commitment

At STRATEC Systems™, many of our titanium exhaust systems, carbon fiber components, and specialty performance products are built to order.

Unlike mass-produced aftermarket parts, our products are often manufactured, assembled, inspected, and prepared specifically for each customer order to ensure exceptional quality, fitment, and craftsmanship.

While some products may be available for immediate shipment, others require production time prior to dispatch.

2. Production & Processing Times

Titanium Exhaust Systems

Most titanium exhaust systems are built to order.

Estimated production time:

2-5 weeks

Depending on:

  • Product configuration

  • Vehicle platform

  • Current production volume

  • Material availability

Carbon Fiber Components

Most carbon fiber products are manufactured or prepared to order.

Estimated production time:

2-5 weeks

Depending on:

  • Product type

  • Carbon fiber finish

  • Vehicle application

  • Manufacturing schedule

In-Stock Products

Products marked as "In Stock" typically ship within:

1-3 business days

after payment verification.

3. Delivery Goals

Although certain products require manufacturing time, our goal is always to deliver orders as quickly as possible.

Typical Delivery Goal

10 business days or less whenever inventory is available.

For made-to-order products, delivery times will vary depending on production requirements.

Customers will receive tracking information once an order has shipped.

4. Shipping Methods

Shipping options and pricing are calculated during checkout.

Available shipping methods may include:

  • Standard Shipping

  • Expedited Shipping

  • International Shipping

Shipping rates are based on:

  • Package size

  • Weight

  • Destination

  • Carrier availability

5. International Shipping

STRATEC Systems™ proudly serves customers worldwide.

International delivery times vary depending on:

  • Destination country

  • Customs processing

  • Local carrier performance

  • Import regulations

Customers are responsible for any applicable:

  • Import duties

  • Customs fees

  • VAT taxes

  • Government fees

These charges are determined by the destination country and are not included in product pricing unless otherwise stated.

6. Order Tracking

Once your order has shipped, you will receive a tracking confirmation email containing:

  • Carrier information

  • Tracking number

  • Shipment updates

Tracking information may take 24-48 hours to become active after shipment.

7. Address Changes

Customers should verify all shipping information before completing checkout.

Address changes may be requested prior to shipment.

Once an order has been dispatched, we cannot guarantee modifications to the shipping address.

Please contact:

stratecsystems@gmail.com

immediately if an address correction is required.

8. Delays Beyond Our Control

While we strive to meet estimated delivery timelines, delays may occur due to:

  • Manufacturing schedules

  • Material shortages

  • Weather conditions

  • Carrier delays

  • Customs inspections

  • Holidays

  • Supply chain disruptions

Delivery estimates are provided in good faith but are not guaranteed.

STRATEC Systems™ is not responsible for delays caused by shipping carriers or circumstances beyond our control.

9. Damaged Shipments

If your package arrives damaged:

  1. Take photos of the packaging and product.

  2. Retain all packaging materials.

  3. Contact us within 5 business days of delivery.

Email:

stratecsystems@gmail.com

Our team will assist in resolving the issue as quickly as possible.

10. Lost Shipments

If your shipment appears lost in transit:

  • Contact our support team immediately.

  • We will work directly with the shipping carrier to investigate the shipment.

Replacement or refund eligibility will be determined after the carrier investigation has been completed.

11. Order Cancellations

Orders may be canceled prior to production or shipment.

Because many STRATEC products are custom-built or made to order, cancellation requests submitted after production has begun may be subject to fees or may not be eligible for cancellation.

Please contact us immediately if you wish to cancel an order.

12. Customer Support

For shipping, delivery, tracking, or order inquiries, please contact:

STRATEC Systems™

Website: https://stratecsystems.com

Email: stratecsystems@gmail.com

Operating Days: Monday–Friday & Sunday

California, USA

Our team is committed to providing timely support and ensuring a smooth delivery experience from order placement to final arrival.